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Legal Documentation

Privacy Policy

Effective Date: 31/03/2026

Mercwave ("we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including all related services, products, and web pages (collectively, the "Services").

By accessing or using Mercwave, you agree to the terms of this Privacy Policy.

1Information We Collect

We collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment details
  • Account credentials

Business & Marketing Data

  • Social media account data via integrations
  • Campaign performance data
  • Audience insights and behavioral analytics

Usage Data

  • IP address
  • Browser type and device info
  • Pages visited and time spent
  • Interaction with platform features

Cookies & Tracking

We use cookies and similar tracking technologies to enhance user experience and analyze platform performance.

2How We Use Your Information

We use the collected information for:

Providing and maintaining our Services
Improving analytics, attribution, and marketing insights
Personalizing user experience
Processing transactions and managing subscriptions
Communicating updates, newsletters, and promotional content
Detecting fraud, security threats, or misuse
Complying with legal obligations

4Data Sharing and Disclosure

We may share your data with:

Service Providers

Payment processorsCloud hosting providersAnalytics and marketing tools

Third-Party Integrations

When you connect third-party platforms (e.g., social media or ad platforms), we may access and process data from those platforms.

Legal Authorities

If required by law or to protect our legal rights.

We do not sell your personal data.

5User Responsibilities

You represent and warrant that:

  • You have obtained necessary consent to share any third-party data
  • The data you provide is accurate and lawful

6. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data only as long as necessary for:

  • Providing Services
  • Legal compliance
  • Resolving disputes

After that, your data will be deleted or anonymized.

8Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent
Opt out of marketing communications

You can exercise these rights by contacting us.

9. Cookies Policy

We use cookies to understand behavior, improve platform functionality, and personalize content. You can control cookies through your browser settings.

10. Third-Party Links

Our Services may contain links or integrations with third-party platforms. We are not responsible for their privacy practices.

11. Children's Privacy

Mercwave does not knowingly collect data from individuals under 18. If we become aware of such data, we will delete it.

12. International Transfers

If your data is transferred outside your country, we ensure appropriate safeguards are in place in compliance with applicable laws.

13. Changes to Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Effective Date." Continued use of the Services indicates your acceptance.

Got Questions?

If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out to our legal team.

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Company

Mercwave